IT Infrastructure Outsourcing
Full management of your IT estate: servers, network, workstations, cybersecurity and help desk. A 15-minute response, around the clock, weekends and holidays included.
Free IT audit
Leave your contact info and we'll call you back within an hour
Your data is protected and never shared with third parties
What does IT outsourcing from SYSADMINOFFICE include?
Workstation and office equipment support
- Setting up PCs, laptops, printers, and MFPs from scratch
- Installing and licensing Windows, MS Office, antivirus
- Diagnostics and repair — on-site in Kyiv within 2 hours
Server and directory service administration
- Windows Server: directory service, network services, file server, group policies
- Scheduled and on-demand backups of servers and data
- Server availability and performance monitoring
Network and remote access
- Network equipment setup — routers, switches and Wi-Fi access points
- VPN for remote employees — encrypted access to internal resources
- Network segmentation, VLANs, firewall — protection against internal threats
Cybersecurity and data protection
- Enterprise antivirus on servers and workstations
- Backups following the 3-2-1 rule, with quarterly test restores
- Incident response — isolation, investigation, remediation
Cloud office services
- Setting up business email, Teams / Meet, SharePoint / Drive
- Managing licenses, accounts, and access rights
- Migrating from local mail to the cloud with no data loss
IP telephony and video surveillance
- Deploying an IP PBX, connecting a SIP provider
- Installing and configuring IP cameras, NVR, recording archives
- Integrating telephony with CRM systems
What moves to us, and what stays with you
Outsourcing does not mean handing over control. You hand over execution — the decisions, the access and the data stay yours.
- Stays with you: ownership of every account, domain, licence and piece of hardware
- Stays with you: decisions on budget, purchasing and infrastructure change — we prepare the case, you make the call
- Moves to us: day-to-day administration, monitoring, incident response, updates and backups
- Moves to us: the night, weekend and holiday rota — together with accountability for response time
- Shared: a ticket system you can see into, and a monthly report so it is clear what you are paying for
In-house IT department vs. SYSADMINOFFICE outsourcing
| Factor | In-house IT department | SYSADMINOFFICE outsourcing |
|---|---|---|
| Cost | From ₴50,000/mo (salary, software, training) | From ₴8,000/mo depending on scale |
| Incident response | Business hours only (9:00 AM–6:00 PM) | 24/7, response within 15 minutes |
| Depth of expertise | 1–2 specialists | A team of 10+ specialists across disciplines |
| Vacation / sick leave | IT support unavailable | Coverage is always available — no interruptions |
| Up-to-date knowledge | Training at the company's expense | Continuous team training — our responsibility |
| Scalability | New hire and onboarding required | Package expands within 1 hour |
Why choose SYSADMINOFFICE?
No benefits packages, office, or hardware for an in-house IT hire — you only pay for actual work done
Around the clock, with no days off. Critical incidents are priority number one
10+ certified specialists: network engineers, admins, security experts, help desk
A ticketing system you have access to, monthly reports, SLA with guarantees
While we handle IT, you focus on sales and growth
Threat monitoring, security updates, and incident response with no effort from you
Frequently asked questions
How much does IT infrastructure outsourcing cost?
The cost depends on the number of workstations, infrastructure complexity, and support level. Order a free audit and we will assess your infrastructure and suggest the right package.
How fast do you respond to critical outages?
Guaranteed response time is 15 minutes, around the clock. For critical incidents (server down, data loss, cyberattack) a priority team is assigned. An on-site specialist reaches our Kyiv office clients within 2 hours.
Does your outsourcing fully replace an in-house system administrator?
Yes, fully — and more. Instead of one person, you get a team: network engineers, server administrators, cybersecurity specialists, and help desk operators. With zero costs for vacations, sick leave, training, or finding a replacement.
Will our data and infrastructure be safe?
Yes. We sign an NDA and an SLA with confidentiality guarantees. All work follows protocol: MFA authorization, encryption, action logging. Backups are stored in secure vaults. You always have access to reports and tickets.
How long does switching to IT outsourcing take?
Onboarding takes 3–5 business days: infrastructure inventory, connecting monitoring systems, and setting up access for the team. We start providing support in parallel — zero downtime for your business.
Can we outsource only part of the infrastructure?
Yes, and that is the most common way to start. Usually it is servers and backups, with workstations left to an in-house administrator — or the other way round, with help desk and workstations outsourced and servers kept in-house. The boundary is fixed in the contract so there are no grey areas nobody owns.
What happens if we want to end the contract?
Everything is handed back in working order: access, passwords, network diagrams, infrastructure documentation and incident history. Exit is a separate clause in the contract with a deadline attached, so it is a procedure rather than a negotiation at the worst moment. We do not hold clients by making their own systems hard to reach.
Get a free consultation!
Get in touch — we'll assess your IT infrastructure for free and offer the best solution, no obligations.
IT outsourcing
Leave your contact info and we'll call you back within an hour
Your data is protected and never shared with third parties