Server IT Support

monitoring: 24/7
response time: 15 min
uptime: 99.9%
years of experience: 10+

What does server IT support from SYSADMINOFFICE include?

Proactive 24/7 monitoring

Over 50 metrics per server: availability, CPU, RAM, disk space and queue length, network, service response time
Hardware health: disk SMART data, RAID array state, power supplies, temperature, fans, controller battery life
OS-level signals: event logs and system logs, services that have died, page file growth, log partitions filling up
Application services: databases, web and mail services, file shares, queues, certificate expiry dates
Two alert levels: a warning opens a ticket, a critical alert wakes the on-call engineer at night and at weekends
We act on the trend, not on the outage: if a disk will fill in three days, the space is added before it does
Scheduled maintenance in an agreed window: OS, firmware and driver updates

Windows and Linux server administration

Setup and configuration: new servers deployed, roles matched to the job, configuration changed as needs change
System optimization: memory and disk resource allocation, bottlenecks found under real load
Updates and patching in an agreed window, tested on a staging environment before production
System-level security hardening: unused services switched off, password policies, encryption, action logging
Task automation: recurring operations on a schedule, a standard build for new servers, checks that run without hands
Database administration: backups, growth control, slow queries and indexes, scheduled maintenance
Account and access management: provisioning and revocation, least-privilege rights, multi-factor sign-in
Domain and directory service management: single sign-on for staff, group policies, shared resources across Windows and Linux servers

Virtualization

Deploying and maintaining the virtualization platform, updating hypervisors without taking services down
New machines built from a standard template — a server is up in an hour rather than a day
Resource planning: how many cores and how much memory a machine actually needs, not what was asked for "just in case"
Overcommit kept in check — so saving resources on one machine does not slow every machine at once
Failover and balancing: when a physical node dies, its machines come up on a neighbour
Migration from physical to virtual, between hypervisors and between sites, with a minimal downtime window
Snapshot discipline: taken before changes, removed afterwards — forgotten snapshots eat disk and slow the machine down
Network isolation between machines: staging cannot see production, the guest segment cannot see the internal one

Backup and recovery

First we establish what actually needs copying: not "all the disks", but a list of business-critical systems and data
The 3-2-1 rule: three copies, two different media, one off-site — so a fire or a flood cannot take it along with the original
An immutable copy that neither ransomware nor an administrator with a stolen password can overwrite
Schedules matched to how fast data changes: databases hourly, file archives daily, system images weekly
Databases and applications are captured in a consistent state, not "as they lie on disk" — otherwise the restored database may not start
Regular restore testing: once a quarter we genuinely bring a system up from a copy and time how long it takes
Two numbers the business actually needs, recorded: how many hours until a system is back (RTO) and how much data is lost (RPO)
Monthly reporting: which jobs ran, which failed, and what was done about it

Server infrastructure security

Network firewall and segmentation: the server answers only on the ports it needs, and only to the addresses it should
Automatic blocking of password guessing — after a run of failed attempts the address is cut off with no human involved
Kernel-level confinement of process privileges: even a compromised service gets no reach beyond its own sandbox
Least-privilege access: individual accounts instead of shared ones, key-based sign-in, multi-factor authentication for administrators
Vulnerability management: security updates tracked for the system and the services on it, critical ones applied outside the planned window
Encryption: protected channels for remote access and data transfer, encrypted backups and disks where that is warranted
Logs are kept off the server itself — so they cannot be wiped by whoever got into it
Incident response: isolating the affected machine, establishing how it was reached, restoring service and closing the gap

What 24/7 support actually means

Round-the-clock support is not "you can message us at night". It is a system that spots the problem itself, and an on-call engineer already working on it while you sleep.

An alert goes to a queue rather than to one person: if no engineer picks it up within 15 minutes, it escalates
A night call has its own runbook: what to do with an unreachable server, when to wake your side, when to roll a change back
Every incident leaves a record — cause, what was done, what was changed so it does not recur. Those records are the monthly report
Planned work happens in a window agreed with you, not whenever it suits us
If it cannot be fixed remotely, an engineer is on site in Kyiv within 2 hours

Why choose SYSADMINOFFICE for server support?

Round-the-clock monitoring

Automatic outage detection and alerts before a problem affects your business

Experienced team

Certified administrators for Windows and Linux servers and virtualization platforms

Fast response

Guaranteed 15-minute response time, on-site in Kyiv within 2 hours

Backups

Setting up and monitoring backups following the 3-2-1 rule, with test restores

Transparent reporting

Monthly reports on server status, work performed, and recommendations

Fixed pricing

A predictable monthly budget with no hidden fees or surprise costs

Frequently asked questions

How much does server support cost?

The cost depends on the number of servers, their roles, and the chosen support level. Book a consultation and we will prepare an exact quote.

Do you support cloud servers (VPS/VDS)?

Yes. We administer physical servers, cloud instances with the major international providers, and VPS hosting from Ukrainian providers alike. The only difference is where the capacity comes from — the administration, monitoring and backup work is the same.

What happens during a critical outage at night or on a weekend?

Our on-call engineer is automatically alerted by the monitoring system. Response time is within 15 minutes, around the clock. Critical incidents are handled with the highest priority.

Do we need to give you our server passwords?

We need administrative access to do the work. All credentials provided are stored in a secure password manager. We sign an NDA and are legally responsible for confidentiality.

How quickly can you start providing support?

After signing the contract, we complete an infrastructure inventory within 1–2 business days and connect monitoring. Full support begins from day one.

Can we buy support for nights and weekends only?

Yes. Some clients keep their own administrator for weekdays 9 to 6 and hand us the nights, weekends, holidays and leave. Monitoring still runs around the clock; we respond outside your working hours. It costs noticeably less than the full package and covers exactly the hours when nobody is there.

What happens if a server fails physically?

First we bring the services back up from backup on other hardware or in the cloud so the business keeps running, and only then deal with the metal. In parallel we arrange the replacement — under warranty, from your spares, or newly sourced. This is exactly why restore testing is on the regular work list: the scenario has to be rehearsed before it is needed.